IT Helpdesk – Incident and Problem Management

Almost every business in Ireland today relies on information technology to run their business. While having one hundred percent operational up time is not always possible, the best way to handle any downtime is to have a professional, reliable and knowledgeable IT Helpdesk available to take your call.

Our fully resourced IT Helpdesk at Really Good Business allows our team of experts to constantly monitor, evaluate, and improve your businesses IT administration with our skills and technology. We do this through the implementation of incident management and problem management.

IT Helpdesk Support
Utilizing state-of-the-art remote monitoring and management tools, Really Good Business delivers a broad range of IT support services direct to your business, including remote control and management of desktops, servers and network devices, scheduled preventative maintenance, security patching and software installation/configuration.

Incident Management: Identifying Potential Problems Before They Happen
Incident management restores normal IT service operations as quickly as possible. Our cutting edge incident management systems at Really Good Business allow our IT Helpdesk to respond to any and all IT issues which may potentially affect business continuity, customer experience and above all, your bottom line.

Problem Management: Containing Issues Before They Do More Damage
Our problem management solutions are able to put a stop to any IT problem and contain it until it has been resolved. This significantly reduces the amount of damage and downtime which could otherwise harm regular business operations and your business reputation.

Onsite Support
Where issues cannot be resolved through remote support, Really Good Business offers clients the facility to have an engineer visit their premises and provide local, hands-on support, either on a scheduled basis or as the need arises.